Frequently Asked Questions

FAQs for General

Licensedtaxi.co.uk is a taxi service provide that allows you to book taxis either through their website/APP in Southampton and the surrounding areas.

You can book a taxi using Licensedtaxi.co.uk by visiting the website and search to and from destinations & it will display estimated pricing. What types of taxis can I book using Licensedtaxi.co.uk? You can book a variety of taxi types using Licensedtaxi.co.uk, including: Saloon cars Estate cars MPVs Minibuses Wheelchair accessible vehicles

The cost of booking a taxi using Licensedtaxi.co.uk will vary depending on the type of taxi you book, the time and date of your journey, and your destination. You can get a estimate pricing for your journey either from website or download the app

You can pay for your taxi journey using cash, credit card, or debit card & payment wallets.

Licensedtaxi.co.uk covers Southampton and the surrounding areas, including: Eastleigh Hedge End West End Totton Romsey Winchester

Yes, you can book a taxi in advance using Licensedtaxi.co.uk. You can book a taxi up to 30 days in advance.

Yes, you can cancel your taxi booking by calling the taxi company directly. You will need to provide your booking reference number when you call.

If your taxi is late, you should call the taxi company directly. The taxi company will be able to provide you with an update on the status of your taxi.

If you have a complaint about your taxi journey, you should contact the taxi company directly. The taxi company will be able to investigate your complaint and take appropriate action. Sure! Below is a suggested FAQ section for licensedtaxi.co.uk that covers common inquiries from riders. Feel free to adjust any details to better fit the specific services and policies of your company.
FAQs for Rider

You can book a taxi through our website or mobile app. Simply enter your pickup location, destination, and choose your preferred vehicle type. You'll receive confirmation and an estimated arrival time shortly after.

We accept various payment options including credit/debit cards, mobile payments, and cash. You can select your preferred method during the booking process.

If your driver is late, please check the app for live tracking updates. If there are significant delays, you can contact our customer service team for assistance

Yes, you can modify your booking up to a specified time before your scheduled pick-up. Please log in to your account or contact our customer service for help with changes.

Yes, safety is our priority. All drivers undergo thorough background checks and training. Our vehicles are regularly inspected, and we encourage riders to share their journey details with someone for added safety.

Absolutely! We provide tailored transportation services for special events. Please contact our customer service team for more details and to discuss specific requirements.

If you left an item in the taxi, please contact our customer service team as soon as possible. We will work to reunite you with your belongings. Provide as much detail as possible about the item and trip for assistance.

After booking, you’ll receive information about your driver, including their name, photo, and vehicle details. You can see this information within the app or confirmation email.

You can find all our pricing details on our website. Additional fees may apply for extra stops, long distances, or specific time factors such as peak hours. Transparency in pricing is a priority for us, so you'll always be informed of potential charges before confirming your ride.

You can reach our customer support team via email, phone, or live chat available on our website. Our team is available 24/7 to assist you with any inquiries or issues you may have.

You can cancel your booking at no charge if done within a specific timeframe before your scheduled pickup. For detailed cancellation policies, please visit our terms and conditions section.

Yes, we strive to provide accessible transportation options. If you require special accommodations, please mention this when booking, and we will do our best to meet your needs.
FAQs for Driver

To become a driver, you must: - Hold a valid UK driving license. - Obtain a taxi driver’s license from your local council. - Undergo a background check. - Have a vehicle that meets our standards for safety and comfort.

You can apply online by visiting our ‘Join Us’ page and filling out the application form. After submission, our team will review your application and contact you for the next steps.

No, we offer vehicle leasing options for our drivers. You can choose to either use your own vehicle or lease one of our compliant vehicles.

Vehicles must be properly licensed, insured, and roadworthy, meeting local council requirements. We recommend vehicles that are spacious and comfortable for passengers.

Drivers earn a percentage of the fare for each trip completed. Payments are processed weekly, and you’ll receive a detailed breakdown of your earnings.

We offer 24/7 support, training programs to help improve your driving skills, and access to a driver portal for easy management of your schedules and earnings.

Yes, we charge a commission on each fare. This fee covers platform maintenance, support, and marketing efforts. You'll receive clear details on the commission rates upon joining.

Absolutely! We offer flexible driving hours, allowing you to choose when you want to work. It's an excellent option for those looking for part-time opportunities.

As a driver, you must have commercial vehicle insurance that covers taxi services. We can provide guidance on obtaining the right coverage.

If you receive a complaint, please report it directly to our support team. We take such matters seriously and will assist you in resolving any issues appropriately.

We emphasize the importance of driver and passenger safety. Always ensure your vehicle is well-maintained, follow local traffic laws, and utilize GPS technology for safe navigation.

In the event of an accident, ensure everyone is safe, report the incident to the police if necessary, and contact your insurance provider. Also, inform our support team as soon as possible.
FAQs for Business

We provide a range of services tailored for corporate travel, including airport transfers, corporate event transportation, and personalized chauffeur services for meetings and conferences.

You can book a taxi through our website or mobile app. Simply select the corporate travel option, input your details, and choose your preferred vehicle. For larger bookings, contact our corporate team directly for tailored assistance.

Yes! We offer corporate accounts, allowing you to schedule regular pickups and benefit from customized services tailored to your business needs.

We accept various payment options for corporate accounts, including invoicing, credit/debit cards, and online payments. You will receive a monthly statement detailing all charges for your convenience.

Absolutely! All our drivers are licensed, experienced, and trained to provide exceptional service. They are well-versed in local routes and committed to ensuring a comfortable travel experience.

Yes, we offer a range of vehicles, including minibuses and executive vans, to accommodate larger groups for corporate events or meetings.

Yes, our mobile app and website allow you to track your booking in real-time, keeping you updated on your driver’s location and estimated arrival time.

We monitor flight schedules to accommodate delays. If you know your flight is delayed, please contact our support team, and we'll adjust your pickup accordingly.

Yes, our vehicles are equipped to meet your business needs, including Wi-Fi access, charging ports, and comfortable seating for a productive travel experience.

You can cancel or modify your booking through our website or app. Be sure to review our cancellation policy, as charges may apply depending on the timing of your modification.

Yes, upon setting up a corporate account, you will be assigned a dedicated account manager who will assist you with all your transportation needs and ensure a smooth experience.

We prioritize the safety and cleanliness of our vehicles. Each vehicle is thoroughly cleaned and inspected regularly to meet hygiene standards. Our drivers follow strict safety protocols during every trip.
FAQs for Airport

We offer airport transfer services to and from major airports across the UK, including Heathrow, Gatwick, Manchester, Stansted, Luton, and more. Please check our website for a full list of locations.

You can easily book an airport transfer through our website or mobile app. Simply select the airport, enter your travel details (pickup location, date, time), and choose your preferred vehicle.

Yes, we provide a meet and greet service for all airport transfers. Our driver will meet you in the arrivals hall, holding a sign with your name to ensure a smooth pickup.

After landing, follow the signs to the arrivals hall. Your driver will be waiting for you at the designated meeting point, typically near the baggage claim, with a sign displaying your name.

We track flight arrivals, so if your flight is delayed, we will adjust your pickup time accordingly, ensuring your driver is there when you arrive without any additional charge.

We provide a variety of vehicles for airport transfers, including standard sedans, executive cars, and larger vehicles for groups or families. You can choose the vehicle type that best suits your needs during booking.

Our standard vehicles can accommodate a specific amount of luggage based on the vehicle type. When booking, you will be asked about your luggage to ensure we provide a suitable vehicle for your needs.

We offer a flexible cancellation policy. You can cancel your airport transfer up to X hours before your scheduled pickup without incurring any charges. Please check our website for specific details.

Our prices include all taxes and fees, but additional charges may apply for extra stops or if you require a larger vehicle than originally booked. We will inform you of any additional fees during the booking process.

Yes, you can book an airport transfer on behalf of another person. Just provide their flight and contact details during the booking process.

We recommend booking your airport transfer at least X hours/days in advance to ensure availability, especially during peak travel seasons.
FAQs for Medical

Our medical emergency taxi service is designed to provide quick and reliable transportation to patients needing urgent medical attention, including trips to hospitals, clinics, or other healthcare facilities.

You can book a medical emergency taxi by calling our dedicated hotline or through our website. Our team will prioritize your request and ensure a prompt response.

Yes, our drivers are trained in basic first aid and understand the importance of providing safe and efficient transport during medical emergencies. They are familiar with local hospitals and emergency services.

While our vehicles are not equipped as ambulances, they are comfortable and spacious, suitable for transportation to medical facilities. If you require specialized medical transport, please let us know, and we’ll assist you with appropriate arrangements.

Yes, we also offer services for non-emergency medical appointments, including routine check-ups or treatments. Just specify your needs when booking, and we will accommodate you accordingly.

We provide 24/7 services for medical emergencies. You can rely on us to be available at any hour for urgent transport needs.

We aim to dispatch a vehicle within 15-30 minutes for medical emergencies, depending on the current demand and traffic conditions. Our team will keep you informed of the estimated arrival time.

We understand that emergencies can change quickly. For medical emergency bookings, there are no cancellation fees if you no longer require our services after booking.

Yes, during the booking process, you can specify if you need a larger vehicle for a patient with special requirements or if you are traveling with a caregiver or family member.

Safety is our priority. All vehicles are regularly maintained, drivers adhere to traffic regulations, and we encourage passengers to wear seatbelts at all times during transport.

If you need additional assistance, please inform our team when booking, and we will ensure that our driver is prepared to help you board and disembark safely.

In the event of a medical emergency, you can reach our dedicated hotline for immediate assistance. Our operators are available 24/7 to help you with your transport needs.